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Months and months ago, I got a new laptop. Well, new to me, because I wanted to keep with Windows 7 (I use Win 10 at work and HATE it, it's better than 8 but that's not saying much). Anyway, it was a used laptop, but it was inspected and certified, and it has been running just perfectly.
EXCEPT that Firefox kept freezing and crashing. All other programs were perfectly fine, it was just firefox. I did some troubleshooting, refreshed firefox, deleted and reinstalled, all that jazz. Nothing worked. So, today I backed up my firefox profile using MozBackup (which has always worked perfectly for me before). Then I uninstalled firefox and deleted the profile and then deleted the firefox folder in my program files folder. Like, EVERYTHING COMPLETELY GONE. NO EXCEPTIONS. So that whatever the problem is, it couldn't possibly come over, right?
Then I reinstalled Firefox, completely clean new installation. Then I tried to use MozBackup.
It didn't work. The backup I made today was "not a valid backup file."
Fortunately, the backup I made two weeks ago DID work, so while I've lost some tabs that were open and a few passwords to websites that I just started using, most of my stuff should be there.
If this didn't work--if I did all this and firefox STILL FREEZES PERIODICALLY, I will be so pissed.
ETA: nevermind, fixed the problem by running MozBackup again and this time, instead of taking the 4/23 backup that it came up with, browsed for and clicked on it from where I saved it in the first place. Don't know why it made a difference, but it did!
EXCEPT that Firefox kept freezing and crashing. All other programs were perfectly fine, it was just firefox. I did some troubleshooting, refreshed firefox, deleted and reinstalled, all that jazz. Nothing worked. So, today I backed up my firefox profile using MozBackup (which has always worked perfectly for me before). Then I uninstalled firefox and deleted the profile and then deleted the firefox folder in my program files folder. Like, EVERYTHING COMPLETELY GONE. NO EXCEPTIONS. So that whatever the problem is, it couldn't possibly come over, right?
Then I reinstalled Firefox, completely clean new installation. Then I tried to use MozBackup.
It didn't work. The backup I made today was "not a valid backup file."
Fortunately, the backup I made two weeks ago DID work, so while I've lost some tabs that were open and a few passwords to websites that I just started using, most of my stuff should be there.
If this didn't work--if I did all this and firefox STILL FREEZES PERIODICALLY, I will be so pissed.
ETA: nevermind, fixed the problem by running MozBackup again and this time, instead of taking the 4/23 backup that it came up with, browsed for and clicked on it from where I saved it in the first place. Don't know why it made a difference, but it did!
