Why I Hate CenturyLink

We cancelled our service and sent the equipment back in MARCH. In April, we got a bill because they said we still had the equipment. Called them, spent a long time on hold, finally got someone who was able to confirm that they had gotten the equipment and everything was properly cancelled.

You’ll never guess what happened last week! We got a CenturyLink bill for equipment we turned in back in March, and internet and phone service in the intervening months! I called today, and after a ½ hour on hold, I finally got a live person who said he was able to fix the problem and they had the equipment and weren’t charging us and we shouldn’t hear from them again.

The equipment in question, by the way, was so old that whenever we had a problem with our internet, their first response was always to say “oh, the problem is because your equipment is so old and obsolete, you have to buy new stuff” (despite the equipment never being the actual problem in the end). So I’m not amused by how much of my time they’ve wasted confirming they got their obsolete equipment back.

Thank God we’ve switched to a local telecom co-op. When I have a problem I call them and get a live person IMMEDIATELY who can either fix the problem or explain it. They’re lovely.

Hopefully I never have to deal with CenturyLink ever again!